Shipping and returns
The shipment of your package
Packages are generally sent within 2 days of receipt of payment and are shipped via UPS with tracking and delivery without signature. If you prefer a delivery with UPS Extra with signature request, an additional cost will be applied, so please contact us before choosing this method. Whichever type of shipment you choose, we will provide you with a link to track your parcel online.
Shipping costs include handling and packaging costs and postage. Management costs are fixed, while transport costs vary according to the total weight of the shipment. We recommend that you group your items in one order. We cannot group two separate orders placed separately, therefore shipping costs will be charged for each of them. Your parcel will be sent at your risk, but special attention is paid in case of fragile items.
The boxes are suitably large and your items are well protected.
The Products are delivered to the shipping address indicated by you when the order is sent.
This address may be different from the billing address.
The delivery date that is communicated to you when the order is confirmed corresponds to the last delivery date. As far as we are concerned, we do everything we can to deliver the Products within this period so that you can appreciate your Products as soon as possible.
In case of payment by bank transfer, the calculation of delivery times will be effective from the date of receipt of payment on our bank account
The average deadline between sending the order and receiving the package is 10 working days. This delivery time is calculated automatically on the basis of existing orders registered before yours.
SHIPPING AND DELIVERY METHODS
Products in the same order, packed in various packages, will be shipped simultaneously.
You will be informed by e-mail about the shipping day of your order.
In the event that the recipient is not present at the time of receiving the package, a notice of passage will be deposited in the letterbox. The recipient must contact the center indicated on the notice and agree on a date for a new delivery. If an appointment has not been made, the shipper will travel to the recipient's home a second time.
After the third delivery attempt, the package will be automatically returned to us. Upon your express request to our Customer Service, we will be able to re-ship the Products at your expense. We decline any responsibility for any damage to the Products due to additional transport.
For each order placed on silvertrade.eu, an delivery note will be issued which lists all the items shipped and which is placed in a closed envelope and sent together with the goods.
For the issuance of the invoice, the information provided by the customer when placing the order is authentic.
Upon delivery of the goods by the courier, you are required to check that the packaging is intact, not damaged or, in any case, also altered in the closing materials. Any damage must be immediately reported to the courier who makes the delivery.
Once the courier document has been signed, you will not be able to make any objection regarding the external characteristics of what has been delivered.
The non-correspondence of the goods ordered with those delivered must be promptly communicated by sending an email to email@example.com within a maximum period of 3 days following the date of receipt of the Products.
To calculate the delivery costs related to your order, we consider the total weight, that is the actual weight of the Products ordered, in addition to the weight of the shipping packaging and the value of the goods.
Shipping costs are calculated based on the destination and the value / weight of the same. No additional costs are charged, the costs are exactly those requested by the shipper.
All delivery costs are calculated and indicated during the execution of the order.
MODIFICATION OF INFORMATION RELATING TO THE SHIPMENT OF YOUR ORDER
If your order has already been shipped, we will not be able to change the information relating to shipping or billing.
If the order has not yet been shipped, you can contact our Customer Service). Your change request will then be considered.
REFUNDS AND REPLACEMENTS
We are committed to refunding or replacing products that are damaged or do not match your order, except for the products on promotion.
In this case, please contact our Customer Service. If your complaint is accepted you can proceed with the shipment of the product in question. The Products must be returned in full and in their original packaging. Upon receipt of your package, we will replace or partially or fully refund your order.